Privacy policy
Last updated October 21, 2026
This explains what Dialed collects, why, and what you can ask us to do with it. Dialed is a client workspace for stores that use our sourcing and fulfillment partner. It is not a public marketplace.
What we collect
- Applications: the details you submit on our forms: name, business name, store URL, email, phone/WhatsApp number, approximate order volume and revenue range, and anything you write in notes.
- Accounts: your email, name and a hashed password (we never store passwords in plain text), plus a session cookie that keeps you signed in.
- Order and payment records: order sheets and payment records shared by our fulfillment partner or posted in your WhatsApp group (order numbers, products, quantities, amounts, tracking, and shipping details needed to fulfill orders).
- WhatsApp group messages: if your group includes our bot, messages and sheets posted in that group are logged so orders and updates appear in your dashboard.
- Shopify (only if you connect it): with read-only access we store, for each order: the Shopify order ID and number, date, total, currency, payment and fulfillment status, and tracking numbers/links. We read product data only to match items. We do not store your Shopify customers' names, emails or addresses from Shopify.
- Referral links: if you arrive through a partner's link, we set a cookie for 60 days to remember which link referred you.
How we use it
To review applications, run your workspace (orders, tracking, payments, sourcing), communicate with you, and keep the service secure. We don't sell personal data and we don't use it for advertising.
Who can see it
Our team and our fulfillment partner's team, limited by role. Store owners see only their own stores. We use service providers to host the app and database (currently Railway) and WhatsApp to run group chats.
Security
Data is sent over HTTPS. Passwords are hashed, Shopify access tokens are encrypted at rest, and access is checked on the server for every page and action.
Retention and deletion
We keep records while you work with us and as needed for accounting. If you disconnect or uninstall our Shopify app, we delete the access token. When Shopify sends a shop or customer deletion request, we delete that shop's synced Shopify orders or the requested order details. You can ask us to access, correct or delete your data at any time.
Contact
Questions or requests: [contact email — placeholder, not yet set].